Refund Policy for videoweb.ai
1. Refund Eligibility
Due to the dependency on partner platforms and significant computational costs incurred by AI processing, refund requests must be made within 3 days of your purchase. After this period, refunds are not supported. For more information, please contact us at [email protected].
2. Credit Usage Limitation
If you have already utilized the service's computational resources (e.g., generating AI videos or images), you will not be eligible for a refund, regardless of the time since purchase. Please contact us at [email protected] for details.
3. How to Request a Refund
To request a refund, please contact our support team at [email protected] with your account details, order number, purchase date, and detailed reason for the request. All refund requests must be submitted within 3 days of purchase.
4. Subscription Cancellation
Due to the significant discounts already provided in our pricing structure and dependency on AI computation resources, refunds are limited. However, users may cancel their subscription at any time. For assistance, please contact us at [email protected].
5. Processing Refunds
After receiving your refund request, our team will carefully review it and notify you of the decision. If approved, the refund will be processed to your original payment method. For any questions, please contact us at [email protected].
6. Changes to This Policy
1. We reserve the right to modify this refund policy at any time. 2. Any changes will be immediately reflected on this page. 3. We recommend checking this policy periodically. 4. For policy updates or inquiries, please contact us at [email protected].